When Things Go Well, We Don’t Question
When things are going well, we don’t question our everyday actions. Why should we? What we’re doing is making our business hum along just as fine as we’d like.
Consider the American car industry, circa 1970. It had a reasonable formula that had worked quite well. Not only Americans, but prosperous car buyers around the world wanted larger and faster cars, and American manufacturers were able to churn them out year after year. They kept buyers buying with lots of model variations, ample chrome trim, and occasional new technology like headlights that dimmed themselves and automatic retracting seat belts, producing sufficient profits year after year to keep shareholders happy. Nobody really worried about foreign car manufacturers that were turning out undersized, underpowered, and no-frills cars—distinctly un-American cars.
Then came the first oil crisis in 1973, and Americans suddenly stopped buying leviathan cars because they couldn’t afford the fuel. Japanese cars started grabbing all the headlines; these once marginal producers began stealing market share from General Motors and Ford. They even bankrupted Chrysler.
When things go well, we don’t question the accepted wisdom. Americans like large cars. Our recent history reconfirms this, but all it takes is a sharp change in outside circumstances for the reasonable to become unreasonable, and vice versa. All of a sudden, small cars, even tiny cars like the original Honda Civic—first introduced in 1972, ahead of the oil crisis (were the Japanese clairvoyant?)—caused a run on the market, completely reversing 50 years of car-size inflation. This about-face contradicted everything that the entire industry had been raised to expect, and it caught the American manufacturers completely by surprise. How could this happen? Because when things go well, we don’t question. We just do what is expected and what has worked for so long.
Taken from : unreasonable
